Ordering FAQ
Short answers to the questions we hear most from buyers. Product-specific minimums, production times and setup charges are on each product page.
Aviana products
How is the logo applied on Aviana drinkware?
Stainless pieces can be laser engraved or printed, and many also take a full-color print or wrap. Journey tumblers take a printed logo, and coolers and bags a print or heat transfer. Each product page lists the methods and the setup charge.
Is Aviana recycled?
The Rowan collection is made from recycled 18/8 stainless steel, and the Rowan coolers and sling use recycled nylon with an AWARE tracer that verifies the recycled content. The Journey lids are FSC-certified bamboo.
Can each bottle carry a different name?
Ask for it with your quote request. Individual names are a separate personalization run on top of the logo; we confirm whether the item you picked can take it, what it costs and how it affects the production time before you order.
About this site
Is this the official Aviana website?
No. This site is run by BrandedItems, Inc., a promotional products distributor in Tustin, California and an authorized distributor for custom Aviana products. Aviana's promotional line is supplied to the industry by Gemline. We sell genuine Aviana drinkware and coolers decorated with your company logo and manage your order from quote to delivery.
Can I buy a single Aviana item here?
No. We only sell decorated products in quantity to businesses and organizations, and we do not sell single pieces, blank items or retail products. Each product page shows its decorated minimum as the first row of the price table.
I have a Aviana product. Can you help with a warranty, replacement or spare part?
We do not handle warranty claims or replacement lids and parts for products bought elsewhere. If you received an Aviana item as a corporate gift and want more with your own logo, we can help with that.
I am a promotional products distributor. Can I order at net pricing here?
No. We sell to end customers such as companies, schools, hospitals and nonprofits. Distributors should contact Gemline directly at gemline.com for net pricing, samples and stock.
Minimums and pricing
What is the minimum order?
Each item has its own decorated minimum, shown as the first row of the price table on the product page. In addition, orders from new non-corporate customers have a $1,000 order minimum, or a $250 processing fee for smaller runs.
Does the price include my logo?
Yes. The price table on every product page is the decorated price: the product with your logo applied in the decoration method listed. Extra imprint colors or locations are priced on the quote.
Is there a setup charge?
Yes. Setup is a one-time charge per design and decoration method, and the setup charge for each method is listed on the product page. Whether setup is charged again on a reorder depends on the item, and your quote shows it.
Do you offer nonprofit or school pricing?
There is no separate nonprofit or school price list, but the decorated price drops at every quantity break. Send a quote request with your quantity and we will price it.
Artwork, proofs and samples
What artwork do you need?
A vector file (.ai, .eps, .svg or a vector .pdf) works best, with Pantone (PMS) colors if you have them. If you only have a .png or .jpg, send it anyway and our art team will prepare it for the decoration method.
Will I see a proof before production?
Yes. Every order gets a free digital proof showing your logo on the item you picked, with the imprint size and colors. Production starts only after you approve it.
Can I get a sample?
Samples depend on the item. Ask your account manager when you request a quote.
Do you keep our artwork for a reorder?
Yes. Tell us the previous order or the item and we will find your artwork, so a reorder can go straight to a proof.
Ordering, production and shipping
How do I place an order?
Request a quote from any product page or call 800-827-2630. Your account manager confirms stock (within one business day), pricing and the proof by email, then sends a payment link or invoice.
How long does production take?
It depends on the item and the decoration method. Give us your in-hands date with the quote request and we will confirm production and shipping time before you order; rush production is available on many items.
Can you ship to more than one address or use our shipping account?
Yes. Send the addresses, or your carrier and account number, with the quote request. Otherwise shipping is quoted with your order.
Do you ship to Canada and other countries?
Yes, international shipping can be arranged. Send a quote request with the destination country and city, and we will quote shipping with the order. Duties and import taxes depend on the destination.
How can I pay?
By credit card, invoice, purchase order, check or wire. First orders are paid in advance; net terms are set per client after that.
What are your business hours?
Our team works continental US hours, 6 am to 5 pm Pacific time. Quote requests sent after hours are answered the next business day.
Still have a question? Contact us or call 800-827-2630.